FREQENTLY ASKED QUESTIONS
For any questions not answered below, please reach out!
Does Your Paws First service my area?
Enter Your Zip Code Below
to check if you’re in our service area!
What is your service area?
We provide in-home pet care, including sitting, dog walking, and adventure services, throughout Allentown, Pennsylvania and the surrounding Lehigh Valley.
Service location does not need to be your home residence—we can care for your pets wherever they are.
📍 Areas We Currently Serve
Allentown & Nearby:
18101, 18102, 18103, 18105, 18106 (Wescosville)
Lehigh Valley Surrounding Communities:
18011 (Alburtis)
18031 (Breinigsville)
18032 (Catasauqua)
18034 (Center Valley)
18036 (Coopersburg)
18037 (Coplay)
18046 (East Texas)
18049 (Emmaus)
18051 (Fogelsville)
18052 (Whitehall)
18053 (Germansville)
18059 (Laurys Station)
18062 (Macungie)
18065 (Neffs)
18066 (New Tripoli)
18069 (Orefield)
18078 (Schnecksville)
18079 (Slatedale)
18080 (Slatington)
18087 (Trexlertown)
18092 (Zionsville)
Beyond the Valley?
We may also serve additional areas in Pennsylvania and New Jersey.
Call/text: 856-265-1302
Email info@yourpawsfirstpets.com to check availability in your location.
Pet Transportation
Pet transportation services are available nationwide and are not limited to the ZIP codes listed above.
What kinds of pet care do you offer?
We provide a wide range of flexible and reliable pet care options throughout the Greater Lehigh Valley, including:
~ Drop-in visits for dogs, cats, and small pets
~ Overnight care in your home
~ Dog walks tailored to your pet’s energy level and needs
~ Safe transportation to and from groomers, vets, or other appointments
Whatever your pet’s needs, we’re here to customize care that fits your schedule and lifestyle.
How do I become a client?
We are glad you want to know! There are a few easy ways:
1) Click: Schedule a Free Information Meeting Now
Pick a date and time and you’ll get a confirmation email. We will come to you for a meet and greet, to share information and answer questions. After that, you’re ready to get started.
2) Click: Fill Out a Quick Contact Form
You’ll tell us a little about your pets and what you need. As soon as you click submit, we get it and contact you; usually within 3 to 6 hours.
Filling out this form is perfect for when you’re not ready for an information meeting, but would like a quote or more information.
3) Short on time? Call 856-265-1302 or email info@yourpawsfirstpets.com and let us know what you need — we will do our best to accommodate.
How do I schedule a free information meeting?
Scheduling an introduction meeting is easy! No payment information needed!
Schedule Online Now
Click: Schedule Introduction Meeting Now
Select a date and time.
Fill in the information required.
Click the “Book” button at the end of the form.
Call or Email to Schedule
Phone: 856-265-1302
Email: info@yourpawsfirstpets.com
After scheduling, you will get a confirmation email with the date and time chose. The email will also have information about how to cancel or reschedule your meeting.
When should I reach out to schedule pet care—and what if I’m not sure what I need?
The sooner, the better! Our schedule fills up fast—especially around holidays and school breaks—so reaching out early gives you the best chance of securing your preferred dates. And don’t worry if you’re not sure what type of care or schedule makes the most sense. We’re happy to talk it through, learn about your routine, and build a plan that fits your pet’s needs and your budget.
What are your regular office hours?
Our office hours are Monday through Saturday, 9:00 AM to 7:00 PM EST. During this time, we actively respond to phone calls, texts, and emails. If we miss your call, please leave a voicemail—we typically return messages within 3 hours. For more detailed requests, like care plans or invoices, we’ll let you know when to expect a full response.
What if I need help outside of office hours?
While our services are available 24/7, administrative support is limited after hours. If we are actively caring for your pet, we’re considered on-call and will respond as quickly as possible—day or night.
What guarantees do you offer for pet care visits?
We stand by our commitment to reliability and transparency. You’re guaranteed:
Arrival within 1 hour of your scheduled window
A full refund if we’re late without your approval
A full-length visit, every time
A refund for any time cut short by more than 25%
We also stay longer—at no extra charge—when we can and when your pet needs it. Just one more way we put Your Paws First.
COMPARE OUR GUARANTEES TO OTHER PET SITTERS!
Many do not offer timing guarantees or time-based refunds at all. We believe in clear expectations, honest accountability, and care that respects your pet’s rhythm.
COMPARE OUR GUARANTEES TO KENNEL BOARDING!
Most kennels require drop-off and pick-up during narrow time windows. That often means you’re rushing to meet their schedule, paying for extra days when your travel plans don’t align perfectly, or stressing over late fees if something goes wrong.
How do I book services?
New Clients: Please see How do I Become a Client
Current Clients: Log into Your Time to Pet Account
1. Visit www.timetopet.com/portal/yourpawsfirst or open the Time To Pet mobile app. Don’t have the app yet?
👉 Download for iPhone
👉 Download for Android
Enter your email and password to log in.
2. Navigate to the Scheduler
On the Home screen, tap or click Schedule from the main menu.
You’ll see your calendar view of upcoming and past visits.
3. Request New Services
Click the “+ Request Services” button (at the top of the page or bottom right corner on mobile).
Select the type of service you want to request (e.g. Drop-In Visit, Walk, Overnight Care).
Choose your preferred date and time block.
Add any notes or instructions we should know about this visit.
4. Add Additional Dates (Optional)
Need to schedule multiple days?
Use the “Add Another Date” option to request several services in one go.
5. Submit Your Request
When you’re done, tap or click Submit Request.
You’ll receive a confirmation once your request is reviewed and approved.
All Clients will receive an invoice at booking. To secure your spot on our schedule, payment is required at booking.
Can I send you a text?
You’re welcome to text us for quick updates, non-urgent questions, or cute pet photos—but to book or cancel services by phone, you must speak directly with Kristen or a team member.
Do you accept last-minute or emergency pet care requests?
We do our best to accommodate short-notice requests whenever possible. While we can’t guarantee availability, especially during peak times, we’ll always try to help or refer you to someone we trust. If you have an urgent need, contact us right away—we understand that life happens, and we’re here to support you and your pets however we can.
Will you care for my pet at your location?
All of our services are provided at your pet’s location—where your pet is most comfortable and secure in their routine. While that’s often your home, it can also be your workplace, school, an event space, or another familiar setting.
We do not offer care at any location owned, operated, or maintained by Your Paws First, nor at the personal homes of any of our team members.
What personal information do you collect and retain from clients?
Pet Parent Information
~ First and last name
~ Email address, phone number, and home address
~ Emergency contact (name, phone number, email)
~ Home entry details (e.g., lockbox codes, key placement)
~ Payment details
~ Acknowledgement of our service agreement
Pet Information
~ Name, age, and breed
~ Routine details (meals, bathroom, exercise, sleep)
~ Behavioral notes (e.g., social, protective, energetic, leash-aggressive)
~ Vaccination confirmation
~ Veterinarian contact info
~ Medical conditions
~ Medications + administration instructions
~ Home logistics (e.g., alarm codes, meal locations, litter box placement)
Your Information Is Always Confidential
All details are used exclusively for pet care purposes and securely stored within your Time To Pet client portal. We never share your information.
Click for Privacy Policy
How do you schedule pet care visits, and when should I expect you to arrive?
Visits are scheduled in time blocks, based on your pet’s personalized care plan. We guarantee arrival within 30 minutes of the scheduled time. Unlike many pet sitters who use a 2-hour window, we prioritize promptness—because your pet’s potty break, medication, or zoomies shouldn’t have to wait! If we ever arrive more than 30 minutes late without your consent, you’ll receive a full refund for that visit.
What can I ask you to do for my pets during a drop-in or overnight visit?
During both drop-in and overnight visits, we tailor our care to your pet’s normal routine—just like you would if you were home!
Services typically include:
Feeding & Fresh Water: Meals served the way your pet likes them; water bowls refreshed.
Potty Breaks or Litter Box Cleaning: Walks, backyard time, or litter maintenance.
Medications: Medications administered; pills, eye drops, insulin, etc.
Home Care: We’ll bring in mail/packages, water plants, and adjust lights/blinds to keep your home looking lived in.
Updates & Photos: Regular check-ins so you know your pets are happy and safe.
Overnight stays include everything above, plus a caring presence through the night, and an encouraging start to the next day.
Have a special request? Just ask—we’re here to make sure your pet feels comfortable and loved while you’re away!
Do I get updates when you are caring for my pet?
Yes! After greeting your pet and completing any immediate tasks, we send a check-in message to let you know we’ve arrived and share any early updates. Then we continue with the rest of your care plan, making sure your pet is happy, safe, and well cared for.
Can you give my pet medications? Are there extra fees ?
Yes, We Can! No, Extra Fees!
Administration of any medications you normally give at home is included with all drop-in and overnight visits, at no extra cost.
Each member of our team is skilled in administering a variety of medications, including:
~ Oral doses—single or multiple pills, any size
~ Pill blending—whole or crushed doses mixed with food or treats
~ Eye and ear drops
~ Topical creams and sprays
~ Insulin and other medication injections
What if my pet needs care at an exact time—for medications or medical reasons?
We’re happy to accommodate! If your pet has health conditions, takes time-sensitive medications, or requires end-of-life support, just let us know during onboarding. With clear communication, we’ll schedule care to meet your pet’s specific timing needs—reliably and compassionately.
How do you prepare for each visit before entering my home?
Before we step inside, we carefully review your pet’s care instructions so we’re fully prepared. With your entry information or keys ready, we enter calmly and greet your pet using a friendly, familiar tone—always keeping their comfort and safety in mind.
What’s your approach to greeting pets when you enter the home?
Safety comes first—especially for door-dashers! We’re extra mindful during entry and greet your pet wherever they feel most at ease: by the door, on the couch, or tucked into a cozy hiding spot. We follow your pet’s cues and aim to build trust from the start.
What’s your process when starting an overnight visit?
We begin each stay with a calm arrival and a peaceful transition into the night. Your pet’s regular bedtime routine—like potty breaks, dinner, and medications—is handled first. After that, it’s time for quiet comfort: cuddles, companionship, or simply being nearby. We do whatever helps your pet feel relaxed and safe in their own space.
What does a typical morning look like with my pet?
Mornings are all about consistency. We stick to your pet’s usual routine—outdoor time, breakfast, meds, and whatever else you’ve outlined. We also tidy up dishes, scoop litter, and refresh feeding areas so things are clean and calm when we leave.
How quickly will you respond to calls or texts during after-hours care?
Phone calls: If missed, we’ll return your call within minutes, when reasonable.
Text messages: Usually answered within 15 minutes or less.
Urgent situations: We will call first. If there’s no answer, we’ll leave a voicemail and follow up with both a text and email, asking you to contact your sitter as soon as possible.
Where do you sleep during an overnight stay?
We’re flexible and happy to sleep wherever your pet expects us to be—whether that’s a guest room, a couch, or a cozy corner nearby. We bring our own bedding, pillows, and towels, and we always follow any instructions you provide for your guest space.
Will you use my kitchen while at my home?
If we need to prepare meals, we bring our own food, dishes, and supplies. Should we use your kitchen (like the microwave, fridge, or stovetop), we’ll clean up thoroughly and return everything to its original condition—or better. And don’t worry: no matter how cute your pet is, we never share our food.
Still Have Questions?
Please contact us — we’re here to help!
Email: info@yourpawsfirstpets.com
Call: 856-265-1302